Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Buffalo Water to offer flexible payment plans for your past due balance to help you get back on track.

  • Buffalo Water is offering payment plans to help you repay your past due balance. Some customers may also receive grants to pay part of their past due balance.

  • Buffalo Water customers who have a past due debt can use this portal. All past due customers with a balance of $250 or more will be eligible for a payment plan.

  • Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. Buffalo Water offers payment plans to help customers get back on their feet and protect themselves from late fees.

  • No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.
    2. Make your first payment to get started. We accept credit/debit cards, bank transfers (ACH), and Venmo
    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.
  • Anyone with a past due balance of $250 or more is automatically qualified for a flexible payment plan.

  • Your payment plan covers your past due balance and your current charges as of today. You must also pay all new bills with Buffalo Water directly.

  • Your new bills that are NOT covered by your payment plan must be paid to Buffalo Water. Your payment plan payments will be automatically processed by PromisePay. PromisePay is here to help you pay off your past due balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just login to your account to make a change or let us know. We are here for you and will do whatever we can to help you make it work.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Call PromisePay at (716) 215-2635. Agents are available Monday - Friday, from 8:30am - 4pm ET.

  • Call Buffalo Water directly at (716) 847-1065. Agents are available Monday through Friday 8:30am-4pm.